High-Performing Government

Increase the IT work order closing rate to 100 percent closed by June 2017

This goal is measured by tracking the IT work order closing rate in percent closed.Explore the data
percent closed
Final
100percent closed
Jun 2017 Target
Goal Period ended June 2017

        Completed help requests continue to improve and the total number of overall calls have been declining. This can be mostly attributed to the deliverance of more robust systems that reduce down-time and increase user productivity such as the increase in desktop and server virtualization.

      Data Governance

      describes the quality of the data itself. Governance issues generally indicate that the data source is considered incomplete or unreliable.

      Model Health

      describes the quality of the predictive model. If the model health is poor, the trend prediction should not be trusted.

      eyJzdGF0dXMiOjIwMCwiZGF0YSI6eyJuYW1lIjoiSGlnaC1QZXJmb3JtaW5nIEdvdmVybm1lbnQiLCJjYXRlZ29yaWVzIjpbInY0djgtejRnNyJdLCJpc19wdWJsaWMiOnRydWUsInZlcnNpb24iOiIyMDE2LTA3LTE0VDE4OjQyOjA1LjMwMVoiLCJpZCI6InNtbWotamU0ayJ9fQ==
      eyJzdGF0dXMiOjIwMCwiZGF0YSI6eyJuYW1lIjoiSGlnaC1QZXJmb3JtaW5nIEdvdmVybm1lbnQiLCJjb2xvciI6IiNkZWNiM2YiLCJnb2FscyI6WyJhcTJkLWV6M2QiLCJneThlLXl1cnAiLCJqcW14LXNncmMiLCJtaW5qLWYycnUiLCJ2eTZnLW5jaGgiLCJpMjV5LWtkODciLCJ5Y2E5LTg4dzciLCI1NnR1LWFzdTciXSwidmVyc2lvbiI6IjIwMTYtMDYtMDlUMTc6MzQ6NTAuOTk3WiIsImlkIjoidjR2OC16NGc3In19
      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
      eyJzdGF0dXMiOjQwNCwiZGF0YSI6eyJjb2RlIjoibm90X2ZvdW5kIiwiZXJyb3IiOnRydWUsIm1lc3NhZ2UiOiJVc2VyIG5vdCBmb3VuZCJ9fQ==
      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
      eyJzdGF0dXMiOjIwMCwiZGF0YSI6W3siaWQiOjEwMDUzLCJuYW1lIjoiR292U3RhdCIsImNoaWxkQ291bnQiOjAsImRlZmF1bHQiOnRydWUsImRvbWFpbkNOYW1lIjoicGVyZm9ybWFuY2UuY2l0eW9mZGF2ZW5wb3J0aW93YS5jb20iLCJ0eXBlIjoiZ292X3N0YXQiLCJ1cGRhdGVkQXQiOjE0NjM3ODg0NjcsInByb3BlcnRpZXMiOlt7Im5hbWUiOiJzdXBwcmVzc19nb3ZzdGF0IiwidmFsdWUiOlsiL2dvdmVybm1lbnQvKiIsIi8iLCIvcHJldmlldy8qIiwiL2NvbW11bml0eSIsIi92aXRhbGl0eSIsIi9yZWdpb24iLCIvbmVpZ2hib3Job29kcyIsIi9pbmZyYXN0cnVjdHVyZSJdfV19XX0=
      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